Free Worldwide Shipping

We offer Free Worldwide sex dolls delivery and discreet shipping. But due to import laws, we DO NOT SHIP to the following destinations: Islamic countries, India, Indonesia, Africa, Mexico, or Brazil.

PLEASE NOTE:

The times below are estimated. It is not a guaranteed production/delivery time.

When will you get your doll?

To calculate when you will get your sex doll, you need to figure out the following

1. How long will the production time be?

2. How long will the shipping process take?

Production Time

In-stock Sex Dolls： Available immediately 
TPE Dolls: 15-20 days (+15 days | with implanted hair)
Silicone Dolls: 25-35 days (+15 days | with painting/implanted hair)

This is an approximated time. Exceptions may apply to silicone sex dolls and robot dolls. Other exceptions may extend this time frame (like a Chinese holiday, snowstorm, rainstorm, COVID-19, etc.)

Delivery Times

• In-Stock Sex Dolls

All in-stock sex dolls will be shipped between 0-2 business days after payment is received.

Ready to ship dolls From Warehouse (USA & EU countries)

USA & Canada: 2 - 7 business days.

EU Countries: 7 -14 business days.

• All Other Sex Dolls

Delivery time depends on the manufacturer; however, any item that does not have “In Stock” in the product name will be custom ordered. Here we list the shipping times to different countries from Chinese factories.

USA & Canada: 7 - 21 business days

European Union: 4 - 6 weeks.

United Kingdom: 3-5 weeks.

Russia: 20-35 days

Australia & New Zealand: 7 - 21 business days.

Finland, Denmark, Norway, Switzerland: 7-15 days

It’s an estimated delivery time. Exceptions may extend this time frame (like a Chinese holiday, snowstorm, rainstorm, or COVID-19, etc.)

 

Tracking Number

We will send you a tracking number by email if the package is shipped. Please keep an eye on your bag tracking in case it gets in trouble (e.g., suspending tracking, missing item, etc.) till it is delivered.

Discreet Packaging

The doll will be packed in a plain carton box. There will be no information that indicates that it’s a doll. Be aware that Customs Agents may open your doll box for inspection and to determine import taxes for customers outside the USA.

 

Custom & Taxes

For Canada, Finland, Denmark, Norway, Switzerland, and a few other countries it is not possible to pay import charges upfront. On average the additional fee is approx $150 in most cases. In this case, we will split the duty fees with you (50%) and also manage the liaison with import customs, so it is stress-free for you.

Pick Up (COVID-19 Hold On)

If you prefer to pick it up at a FedEx/UPS store, please note us with your local FedEx/UPS store address. You should call them to confirm whether pick-up is allowed. If the address is not valid or refused by UPS when the package is delivered, the buyer is responsible for all (if the package is returned, it would cost us $1,000-$3,000).

Check and Accept Your Package

You must inspect every item to check if there is any damage upon arrival of the package. If the package box has been corrupted when you see it, take a photo or video to file a claim with the shipping carrier. It is recommended that you open each unit and examine it, even if the cartons look fine from the outside. If you find any damage, take some pictures or videos. Sometimes we also need your help to file a claim with the shipping carrier if the doll is damaged while shipping.

 Missing Package

If the tracking number shows your package is delivered but you didn’t receive anything, call UPS/FedEx and file a claim ASAP. Just in case, we add adult signature service for most packages (exceptions may apply.)

Order Change/Cancel/Return

Cancellations made within 24 hours of purchase will incur a 10% cancellation fee to cover our costs. Cancellations made after 12 hours of purchase will be subject to a 20-40% cancellation fee as further production and time costs have been incurred. This amount will be deducted from the refund processed to your card in the event we have already processed your credit card for shipping.

– Wrong Dolls
When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box). We will report and check to our factory and shipping carrier, and arrange a new replacement for you.

– Damaged Dolls
You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage is. For slight damage, a repair kit will be offered.

For more information about order cancellation, click here.

***DO NOT FILE A CLAIM WITH YOUR PAYMENT CARD OR RETURN THE PACKAGE DIRECTLY. If you want to cancel your order or return your package, send us an email to talk things over. The shipping address on the package box is not available for returning made-to-order and in-stock orders. Please make sure the sex doll is brand new and never be used before you return it to us.